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Duties & Responsibilities

The Project Delivery Manager (DM) is responsible to direct and manage all aspects of project development from beginning to end and ensure effective delivery of the product to the client.

The DM reviews the project status and provides oversight, manages resources, maintains relationship with the client, manages internal collaboration, change, risk and escalation to ensure project profitability.

The Delivery Manager is mainly responsible for:

Project review & oversight

o Manage timely, high-quality, & cost-effective service delivery to the client

o Ensure and monitor adherence to internal process and foster continuous improvement of productivity resulting in increased cost effectiveness and value

o Manage project dependencies and critical path, track project timelines and milestones

o Conduct independent verification and validation of deliveries

o Establish the information systems and review structure for SLAs

Resource management

o Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work

o Ensure that each team member has adequate skills and knowledge on technology, project management and software engineering processes

o Mentor project manager in project management and client communication

o Reward and recognize performance

o Identify and resolve any outstanding issues among the project teams, that cannot be resolved within the team

Relationship Management

o Obtain and Communicate the Client’s feedback on project progress and success factors to the project team and other stakeholders

o Identify farming opportunities

o Lead the project initiation activity

o Work with Project Manager to drive growth, quality and customer satisfaction

Internal Collaboration

o Ensure regular collaboration with senior management, Project Manager and project stakeholders

o Ensure proper handover from sales to delivery

o Change Management – review/approve changes affecting scope, timing, cost, and/or quality, as required

Escalation management

o Be the point of escalation for all delivery related issues

Risk management

o Monitor risks, develop and execute risk mitigation plan with the project manager, at completion of every major milestone including project closure

o Provide management oversight as predicated by review of the project risk analysis

Project profitability/finance

o Ensures the profitability of the project/s

o Review and close project account and financial files on project closure

Skills & Experience

Support group interaction

o Facilitate infrastructure , IT and availability of other resources to project manager/team